When/where/: Date/ Time/ location-exact
Where did the incident happen? This could include broader definitions (e.g., home) or more specific details (e.g., in bed).
Who: Name and role/ relationship
What: Describe exactly what was happening right before the behaviour occurred. Be very explicit here. Include details of who said and did what and describe any preventative and de-escalation strategies (including RRPs) used before the behavioural incident occurred.

If a challenging behaviour occurred:

• Provide a brief factual description of what happened.

• Example: "Verbal aggression – participant raised their voice and used offensive language towards staff when asked to complete a task."

If risk management strategies resulted in alternative or positive behaviour:

• Example: "Staff used active listening, offered choices, and provided reassurance. Participant remained calm, engaged in discussion, and completed the task without further incident."

What happened next?
Who said what to whom?
Did the challenging behaviour cease?
If you used preventative and de-escalation strategies, were they effective?